Online Chat

There are chat rooms and services for Plone. Plone is backed by a friendly and vibrant community of volunteers, including users, designers, integrators and developers.

If you require immediate support, please contact one of the commercial Plone providers listed at Plone.com/providers.

 

Online Chat for Newcomers (Gitter)

If you are not familiar with Internet Relay Chat (IRC) (Plone's traditional chat service), Gitter is the best way to interact with the Plone community. Gitter offers a user-friendly way to chat, with enhancements such as off-line responses, notifications and indexing of discussions.

Please be aware that you will be chatting with volunteers. 

The best way to sign on to Gitter is via your GitHub account. You can also use Facebook and Twitter logins, but we highly encourage you to use GitHub instead. Plone uses GitHub for its code, documentation, training materials, and issue tracking.

For general Plone discussion, please use the public Plone Gitter channel

This page has a listing of all our various channels: https://gitter.im/orgs/plone/rooms 

Plone's Gitter is mapped to both the Plone IRC and Slack channels, so your messages will go to everyone in the Plone community logged into either IRC or Slack.

Chat Tips

  • Don't ask if you can ask a question — just ask it. We know why you are here. :-)
  • Be specific. Tell us:
    • What you are trying to accomplish
    • What the problem is
  • Show traceback errors. Copy and paste the entire traceback error 
  • Post questions to the group. Please do not contact members directly.
  • Be patient Please do not repeat your question — people might be busy or unable to help with your specific problem. Silence doesn't mean we're ignoring you! It means nobody available knows the answer to your question.
  • Be courteous. Avoid CAPS-LOCK, it is interpreted as shouting. And please don't use excessive exclamation (!!!) or question marks (???), it makes you look unprofessional and discourages help. Keep in mind that this is real-time communication and what is said cannot be un-said. 
  • Do not worry if you are not fluent in English. Plone is a global community and people will you questions to explain the problem you're having.
  • Use the examples below to phrase your question in ways people can help you:
    • "Hi! I am trying to install PloneFormGen product, but it does not appear in the add on products list."
    • "When I start Zope in debug mode I get the following log entry. I pasted the log to pastie.org and here is the link for the log entry http://pastie.org/123123"
    • "Hi, I'm using product XYZ on Plone 4.0.1, I have a problem with the feature that is supposed to doABC— I get error BlahBlahError — what might be wrong? Here is a link to the error log on pastie.org:http://pastie.org/123123">"

Traditional Plone Internet Relay Chat (IRC)

Most users will want to join #plone, the main support channel on freenode.net. You will be chatting with volunteers in this IRC chat room; it is not a commercial support channel. 

Click here to connect to Plone's IRC chat room

Please first read question and chat guidelines if you are new to open source communities and IRC chat.

If you don't get answer in the chat you should try stackoverflow.com Q&A site and Plone Community Forums.

Again, please remember that these are free support channels staffed by volunteers. Commercial support is available from Plone.com/providers.

Other Ways to Connect to IRC

To connect with an IRC client, you need one installed — which we recommend, it's much nicer for long-term use than doing it via a web browser. Here are some recommendations:

Other Plone-Related Channels on irc.freenode.net

  • #plone - Free support
  • #plone-ai - Admin & Infrastructure team.
  • #plone-board - Foundation board members
  • #plone-comms - Communications Team
  • #plone-de - In German
  • #plone-docs - Documentation Team
  • #plone-fr - In French
  • #plonegovbr - Government of Brazil
  • #scplone - Pennsylvania State College
  • #sprint - Sprinters
  • #training - Training team

Additional IRC Tips

  • Don't ask if you can ask a question — just ask it. We know why you are here. :-)
  • Be specific. Tell us:
    • What you are trying to accomplish
    • What the problem is
  • Show traceback errors. Copy and paste the entire traceback error in pastie.org and include the link.
  • Post questions to the group. Please do not contact members directly.
  • Keep the chat window open for at least 30 minutes and be patient. Please do not repeat your question — people might be busy or unable to help with your specific problem. Silence doesn't mean we're ignoring you! It means nobody available knows the answer to your question.
  • Be courteous. Avoid CAPS-LOCK, it is interpreted as shouting. And please don't use excessive exclamation (!!!) or question marks (???), it makes you look unprofessional and discourages help. Keep in mind that this is real-time communication and what is said cannot be un-said. 
  • Do not worry if you are not fluent in English. Plone is a global community and people will you questions to explain the problem you're having.
  • Use the examples below to phrase your question in ways people can help you:
    • "Hi! I am trying to install PloneFormGen product, but it does not appear in the add on products list."
    • "When I start Zope in debug mode I get the following log entry. I pasted the log to pastie.org and here is the link for the log entry http://pastie.org/123123"
    • "Hi, I'm using product XYZ on Plone 4.0.1, I have a problem with the feature that is supposed to doABC— I get error BlahBlahError — what might be wrong? Here is a link to the error log on pastie.org:http://pastie.org/123123">"
  • Additional IRC Commands
  • If you need any additional help, e.g. changing the channel topic or anything else, ask for an operator