Google Summer of Code Students
GSoC students: please do not use chat.
Please see our tips on how to ask support questions
Where to Post Your Questions
If you have run into a problem and require help, please post your questions to our forum, and include as much detail as you can (operating system, version of Plone, version of any add-ons, the exact commands you ran, and the full error message text).
Where to get Production Support
If you require immediate production support, please contact one of the commercial Plone providers listed at Plone.com/providers.
Plone uses Gitter and IRC chat services to foster its sense of community. All are welcome to drop in, join discussions, and ask general questions!
Online Chat (Gitter)
If you are not familiar with Internet Relay Chat (IRC) (Plone's traditional chat service), Gitter is the best way to interact with the Plone community. Gitter offers a user-friendly way to chat, with enhancements such as off-line responses, notifications and indexing of discussions.
Join the public Plone Gitter channel (or click on the green "Open Chat" button at the bottom right of this page)
Please be aware that you will be chatting with volunteers.
The best way to sign on to Gitter is via your GitHub account. You can also use Facebook and Twitter logins, but we highly encourage you to use GitHub instead. Plone uses GitHub for its code, documentation, training materials, and issue tracking.
Traditional Plone Internet Relay Chat (IRC)
Most users will want to join #plone, the main support channel on freenode.net. You will be chatting with volunteers in this IRC chat room; it is not a commercial support channel.
Again, please remember that these are free support channels staffed by volunteers. Commercial support is available from Plone.com/providers.
Other Ways to Connect to IRC
- Click here to connect directly using an IRC client (requires IRC client installed — see below).
To connect with an IRC client, you need one installed — which we recommend, it's much nicer for long-term use than doing it via a web browser. Here are some recommendations:
- ChromeOS: CIRC
- Linux: Pidgin
- Linux CLI: Irssi
- Mac OS X: Colloquy
- Windows: X-Chat & mIRC
Other Plone-Related Channels on irc.freenode.net
- #plone - Free support
- #plone-ai - Admin & Infrastructure team.
- #plone-board - Foundation board members
- #plone-comms - Communications Team
- #plone-de - In German
- #plone-docs - Documentation Team
- #plone-fr - In French
- #plonegovbr - Government of Brazil
- #scplone - Pennsylvania State College
- #sprint - Sprinters
- #training - Training team
Additional IRC Tips
In addition to our tips on how to ask support questions, these are specific to IRC:
- Show traceback errors. Copy and paste the entire traceback error in pastie.org or similar service and provide the link to your paste.
- Keep the IRC chat window open for at least 30 minutes and be patient. Please do not repeat your question — people might be busy or unable to help with your specific problem. Silence doesn't mean we're ignoring you! It means nobody available knows the answer to your question.
- Use the examples below to phrase your question in ways people can help you:
- "When I start Zope in debug mode I get the following log entry. I pasted the log to pastie.org and here is the link for the log entry http://pastie.org/123123"
- "Hi, I'm using product XYZ on Plone 4.0.1, I have a problem with the feature that is supposed to doABC— I get error BlahBlahError — what might be wrong? Here is a link to the error log on pastie.org:http://pastie.org/123123">"
- Additional IRC Commands
- If you need any additional help, e.g. changing the channel topic or anything else, ask for an operator.