About the Plone IRC chat room
You will be chatting with volunteers in this online chat room; it is not a commercial support channel. If you require immediate support, please contact one of the commercial Plone providers listed at Plone.com/providers.
This chat connects to you #plone IRC channel on irc.freenode.net IRC network.
Please first read question and chat guidelines if you are new to open source communities and IRC chat.
Again, please remember that these are free support channels staffed by volunteers. Commercial support is available from Plone.com/providers.
Some helpful tips
- Don't ask if you can ask a question — just ask it. We know why you are here. :-)
- Be specific. Tell us:
- What you are trying to accomplish
- What the problem is
- Show traceback errors. Copy and paste the entire traceback error in pastie.org and include the link.
- Post questions to the group. Please do not contact members directly.
- Keep the chat window open for at least 30 minutes and be patient. Please do not repeat your question — people might be busy or unable to help with your specific problem. Silence doesn't mean we're ignoring you! It means nobody available knows the answer to your question.
- Be courteous. Avoid CAPS-LOCK, it is interpreted as shouting. And please don't use excessive exclamation (!!!) or question marks (???), it makes you look unprofessional and discourages help. Keep in mind that this is real-time communication and what is said cannot be un-said.
- Do not worry if you are not fluent in English. Plone is a global community and people will you questions to explain the problem you're having.
- Use the examples below to phrase your question in ways people can help you:
- "Hi! I am trying to install PloneFormGen product, but it does not appear in the add on products list."
- "When I start Zope in debug mode I get the following log entry. I pasted the log to pastie.org and here is the link for the log entry http://pastie.org/123123"
- "Hi, I'm using product XYZ on Plone 4.0.1, I have a problem with the feature that is supposed to doABC— I get error BlahBlahError — what might be wrong? Here is a link to the error log on pastie.org:http://pastie.org/123123">"
Other ways to connect
- Click here to connect directly with an IRC client (requires IRC client installed — see below).
To connect with an IRC client, you need one installed — which we recommend, it's much nicer for long-term use than doing it via a web browser. Here are some recommendations: