#149 — No mailnotification

by Oliver Schmidtke — last modified Jan 05, 2009 09:30 AM

State	Rejected
Version:	1.1
Area	Functionality
Issue type	Bug
Severity	Medium
Submitted by	Oliver Schmidtke
Submitted on	Nov 22, 2007
Responsible	—
Target release:	—

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Using Beta2 there are no eMails going out when creating or answering to an issue.

Added by Maurits van Rees on Nov 22, 2007 10:38 PM

Usually when no emails are sent there is a perfectly good reason. So can you check a few basics?

1. Go to Site Setup and then to the Mail control panel. Are both tabs filled in correctly?

2. Go to the contact form of your site and try to send an email from there. Does that work?

3. Go to your poi tracker and edit it. Is " Send notification emails" checked?

4. Are trackers managers filled in? Have these users specified an email address?

5. Is a mailing list specified so emails are send there instead of to the managers? Are other emails to that list coming through? Does the mailing list manager have pending requests because the sending address specified in your website is not (yet) allowed to post to that list?

6. I think no emails are sent when the email address of the manager is the same as the email address of the submitter of the issue or response. Not sure there though. Could this be the case for you?

Added by (anonymous) on Nov 23, 2007 09:04 AM

1.) Yes all is filled in correct
2.) The contactform works
3.) The checkbox is checked
4.) Managers defined and have an emailaddress
5.) No there is no mailinglist specified
6.) Thats it ! Mail was sent when adding a ticket as an other user.

Thank you for your help, this ticket can be closed!

Added by Maurits van Rees on Nov 23, 2007 10:32 AM

Issue state: unconfirmed → rejected

Closing as requested. Glad to be of help.

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